Higher Perspective Conferences & Events (HPCE) Limited

This Privacy Policy was updated on [15th May 2024]

Protecting your personal information is important to us. So is following New Zealand’s privacy laws. This Privacy Policy tells you how we will protect your privacy, collect and use your personal information and your rights under the Privacy Act 2020 (any reference to “we”, “us”, “our” or “HPCE” is to Higher Perspective Conferences & Events Limited.

“Personal information” means any information that can directly or indirectly identify you or another person.

This Privacy Policy applies to anyone who uses our website www.hpce.co.nz, buys or uses the products or services that we supply you, or interacts with us.

This policy also describes your data protection rights, including a right to object to some of HPCE’s processing. The Policy does not apply to information collected by any third party, including through any third-party application or content (including advertising) that links to or is accessible from our applications or websites.

If you have any questions, you can contact our Privacy Officer at Deb@hpce.co.nz.

The Privacy Policy should be read in conjunction with our Terms and Conditions.

ARE YOU A CUSTOMER, CUSTOMER DATA SUBJECT OR VISITOR?

This policy applies to the following classification of individuals that interact with HPCE:

• CUSTOMERS: Customers are individuals that are employees or associates of HPCE’s direct customers (for example, event planners or whoever has been assigned to organising your event, conference, or activity).

• CUSTOMER DATA SUBJECT: Customer data subjects are individuals that interact with our customers through our applications. These include our customers’ current and prospective clients, members, attendees, sponsors, exhibitors, marketing partners, hotel guests or other business contacts. For example, customer data subjects include individuals that register for an event organised by a customer, download an event-related mobile app, participate in a virtual event organised by a customer, complete an online survey, or make a hotel or meeting space reservation.

• VISITORS: Individuals and prospective customers who interact with our website (for instance, to read about HPCE services, download a white paper, or sign up for our online newsletters/ marketing communications, those who we meet at a tradeshow, or those who we learn about from third parties or other external sources.

HPCE’s direct customers are organisations and businesses that use our applications to process personal data about their customer data subjects.  HPCE processes personal data about customer data subjects in our applications as a “data processor” or “service provider” only according to our customers’ instructions.  If you are a customer data subject and have questions about how one of our customers uses your data or want to exercise your rights regarding your personal data, you should direct your request or inquiry to the HPCE customer that controls your data.  For example, if you have attended an event hosted by a HPCE customer, you should direct your data rights requests to the host of your event.

YOUR RIGHTS

We’ll only use your personal information for the reasons that we collected it, and in accordance with this Privacy Policy. If we don’t need your personal Information anymore for those reasons, then we will stop using it.

If you do not agree with our Privacy Policy or don’t want us to collect your personal information, then you shouldn’t use our website, services or interact with us. If you change your mind and do not agree with our Privacy Policy anymore, then you should stop using our website, services or interacting with us.  

INFORMATION WE COLLECT ABOUT YOU

We may collect the following personal information:

·        Your name and contact details.

·        Your purchase and account history with us.

·        Information about your use of our services.

·        Information about the webpages you visit on our website.

·        Information you provide to us when responding to our customer surveys.

·        Any other information you give us.

Please don’t give us personal information about someone else unless you have their permission, and they know about this Privacy Policy.

HOW WE COLLECT YOUR INFORMATION

We collect personal information:

·        From you directly (like when you provide your details to us).

·        From you indirectly (like when you use our services, visit our website or interact with us on social media).

·       From third parties (like tradeshows contractors and agents that we engage to perform services on our behalf, such as to analyse                     traffic on our website and social media).

·       From places where the information is publicly available.

HOW WE USE AND SHARE YOUR INFORMATION

We use and disclose your personal information: 

·        To provide you with our services.

·        To respond to your queries regarding the website, or our services.

·        To administer your account with us.

·        To bill you and to collect money that you owe us.

·        To operate and maintain our website.

·        For our internal record keeping purposes.

·        To facilitate the sale or other disposition of our business or assets.

·        To comply with our legal obligations.

·        For any other purposes that you authorise.

HOW WE SAFEGUARD YOUR PERSONAL INFORMATION OUTSIDE NEW ZEALAND

From time to time, we may disclose, and you authorise us to disclose, your personal information to an overseas service provider for the above purposes. We make sure that the overseas service provider is:

·        A participant in a prescribed binding scheme for international disclosures of personal information; and/or

·        Is located in a country that provides comparable safeguards to New Zealand’s privacy laws, approved by the Privacy Commissioner.

If not, then we will take reasonable steps to ensure that the overseas service provider is required to protect your personal information in a way that, overall, provides comparable safeguards to those required under New Zealand’s privacy laws.

Examples of these steps include a written agreement between us and the overseas service provider or making reasonable enquiries regarding data protection standards of the country in which the overseas service provider is located.

Cookies

Cookies are small text files placed on your computer, mobile phone, tablet, or other electronic device to store data that can be recalled by a web server in the domain that placed the cookie. This data often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well. Some cookies are placed by third parties acting on our behalf. We may use cookies and similar technologies to store and honour your preferences and settings, enable you to sign-in, provide interest-based advertising, analyse how our service perform, and fulfil other business functions or operations set out in this Privacy Policy.

To enable some of the features and functionality on our website, you may need to permit us to place cookies on your device.  You can remove or block cookies by using the settings in your browser, but it may affect your ability to use our website.

E-COMMUNICATIONS

You consent to receiving information from us about our services, promotions and competitions via email, text message and social media. If you want us to stop sending you electronic communications, then you can simply unsubscribe at any time by following the instructions included in the electronic communication.

HOW OUR CUSTOMERS USE PERSONAL DATA

If a customer data subject chooses to use our Applications to conduct business with a customer (for example: to register for or check into an event, respond to an online survey, download a mobile application, make a room reservation, or send or respond to a Request for Proposal (“RFP”), any information provided in connection with that interaction will be transferred to, and under the control of, the customer.

Customers will also have access to information (including personal data and application usage data) related to how customer data subject interact with the applications they use. In such instances, the customers are the data controllers of the customer data subject’s personal data. Therefore, HPCE cannot and does not take responsibility for the privacy practices of customers.

The information practices of our customers are governed by their privacy policies. We encourage customer data subjects to review the customers’ privacy policies to understand their practices and procedures.

DOES HPCE USE OR SELL PERSONAL DATA COLLECTED BY OUR CUSTOMERS?

As a service provider, HPCE does not use personal data of our Customer Data Subjects for any purposes other than to provide services that our customers have contracted us to provide through our applications, as noted below, to improve our services, or as required or permitted by law. HPCE does not sell personal data of our customer data subjects for monetary or other consideration.  Further, HPCE does not share customer data subject personal data with any third parties for cross-context behavioral advertising, whether for monetary or other valuable consideration.

HOW WE PROTECT YOUR PERSONAL INFORMATION

We have reasonable protections in place against unauthorised access, use, modification, disclosure, and loss of your personal information.

REQUEST ACCESS OR CORRECTION TO YOUR PERSONAL INFORMATION

You are allowed to see what personal information we have about you, and you can ask us to correct it if you think it’s wrong. If there is a legal reason why we can’t let you see it, or if we don’t agree with your correction, then we will tell you.

PRIVACY COMPLAINTS 

If you think that we haven’t properly protected your privacy, you can inform our Privacy Officer at Deb@hpce.co.nz, or complain to the New Zealand Privacy Commissioner.

PRIVACY POLICY CHANGES

We may from time to time change our Privacy Policy. These changes may reflect, among other things, changes in laws, our data collection practices, and/or changes to our business or services. We will post any updated policies on our website. The updated Privacy Policy will take effect 14 days after the date it is posted. 

If you continue to use our services or continue to visit our website or interact with us after the updated Privacy Policy comes into effect, then this will indicate that you have agreed to our changes.

If you don’t agree with the changes to the Privacy Policy, then you should immediately stop using our services and our website.

We encourage you to review our Privacy Policy periodically for any changes.